No background videos on AMD laptop, ok on Intel

Help and Support
#1

Hi, I am running OutFox-5.3.0-alpha-4.10.0-Win32-HF1-date-20211001 on an old AMD laptop (Packard Bell TS11-SB).

When I play songs that have video backgrounds they do not display (just a black background).
The same songs with videos play fine in Stepmania 5.0.12 on the same laptop.
I tried this on Windows 10 64 and also Windows 7 64.

I also have an old Intel laptop (Dell Inspiron 14 3451), running Windows 10 64, and this plays the same song with the video in the same version of OutFox without an issue.

There is no obvious error in the log.

So I would guess this is specific to the AMD graphics or something?
I was wondering if anyone has any idea what could be causing it or a possible solution?

1 Like
#2

Hello, can you send us the logs from your AMD system?

1 Like
#3

Thanks, one of the songs with a video background is titled ‘Home neko sensation’.

There are several log files, the log.txt file is too big to paste.

:eyes: EDIT :eyes: I managed to upload the log file here https://www.dropbox.com/s/k9iyxte472njgej/log.txt?dl=0

This is the info.txt

StepMania5.3-git-b2eada2de1
Compiled 20211001 @ 18:21:27 (build b2eada2de1)
Log starting 2021-11-05 09:57:38
WARNING: OutFox Engine: Failed to initialise Discord SDK Core! - Exiting
Loading window: sdl
Windows 7
OutFox Engine - Memory Detected: 7658MB Installed, (6404MB Available), 15315MB Swap Memory (13831MB Swap available)
Video driver: AMD Radeon HD 6520G [Advanced Micro Devices, Inc.]
8.901.3.0, 10-12-2011 [pci\ven_1002&dev_9647]
Sound device 0: Speakers (Realtek High Definiti, 6.1, MID 1, PID 100
WARNING: Selected theme ‘_fallback’ not found. Trying Theme preference default value ‘_fallback’.
WARNING: Theme preference defaults to ‘_fallback’, which cannot be used. Trying DefaultTheme preference ‘default’.
WARNING: [Options.ReturnCurrentTiming] Current Timing ‘false’ is not present on TimingWindows, using ‘Original’ instead.
WARNING: [Options.ReturnCurrentTiming] Current Timing ‘false’ is not present on TimingWindows, using ‘Original’ instead.
Sound writeahead has been overridden to 4096
WaveOut software mixing at 44100 hz
Sound driver: WaveOut
Lights driver: SystemMessage
Lights driver: Export
Video renderers: ‘glad,opengl,gles2’
Graphics Manager: OpenGL Vendor: ATI Technologies Inc.
Graphics Manager: OpenGL Renderer: AMD Radeon HD 6520G
Graphics Manager: OpenGL Version: 4.1.11159 Compatibility Profile Context
Graphics Manager: OpenGL Max texture size: 16384
Graphics Manager: OpenGL Texture units: 8
Graphics Manager: OpenGL Extensions:
GL_AMDX: debug_output, vertex_shader_tessellator
GL_AMD: conservative_depth, debug_output, depth_clamp_separate, draw_buffers_blend, multi_draw_indirect,
name_gen_delete, performance_monitor, pinned_memory, sample_positions, seamless_cubemap_per_texture,
shader_stencil_export, shader_trace, texture_cube_map_array, texture_texture4,
transform_feedback3_lines_triangles, vertex_shader_tessellator
GL_ARB: ES2_compatibility, blend_func_extended, color_buffer_float, copy_buffer, depth_buffer_float,
depth_clamp, depth_texture, draw_buffers, draw_buffers_blend, draw_elements_base_vertex, draw_indirect,
draw_instanced, explicit_attrib_location, fragment_coord_conventions, fragment_program,
fragment_program_shadow, fragment_shader, framebuffer_object, framebuffer_sRGB, geometry_shader4,
get_program_binary, gpu_shader5, gpu_shader_fp64, half_float_pixel, half_float_vertex, imaging,
instanced_arrays, map_buffer_range, multisample, multitexture, occlusion_query, occlusion_query2,
pixel_buffer_object, point_parameters, point_sprite, provoking_vertex, sample_shading, sampler_objects,
seamless_cube_map, separate_shader_objects, shader_bit_encoding, shader_objects, shader_precision,
shader_stencil_export, shader_subroutine, shader_texture_lod, shading_language_100, shadow, shadow_ambient,
sync, tessellation_shader, texture_border_clamp, texture_buffer_object, texture_buffer_object_rgb32,
texture_compression, texture_compression_bptc, texture_compression_rgtc, texture_cube_map,
texture_cube_map_array, texture_env_add, texture_env_combine, texture_env_crossbar, texture_env_dot3,
texture_float, texture_gather, texture_mirrored_repeat, texture_multisample, texture_non_power_of_two,
texture_query_lod, texture_rectangle, texture_rg, texture_rgb10_a2ui, texture_snorm, timer_query,
transform_feedback2, transform_feedback3, transpose_matrix, uniform_buffer_object, vertex_array_bgra,
vertex_array_object, vertex_attrib_64bit, vertex_buffer_object, vertex_program, vertex_shader,
vertex_type_2_10_10_10_rev, viewport_array, window_pos
GL_ATI: draw_buffers, envmap_bumpmap, fragment_shader, meminfo, separate_stencil, texture_compression_3dc,
texture_env_combine3, texture_float, texture_mirror_once
GL_EXT: abgr, bgra, bindable_uniform, blend_color, blend_equation_separate, blend_func_separate, blend_minmax,
blend_subtract, compiled_vertex_array, copy_buffer, copy_texture, direct_state_access, draw_buffers2,
draw_instanced, draw_range_elements, fog_coord, framebuffer_blit, framebuffer_multisample, framebuffer_object,
framebuffer_sRGB, geometry_shader4, gpu_program_parameters, gpu_shader4, histogram, multi_draw_arrays,
packed_depth_stencil, packed_float, packed_pixels, pixel_buffer_object, point_parameters, provoking_vertex,
rescale_normal, secondary_color, separate_specular_color, shader_image_load_store, shadow_funcs, stencil_wrap,
subtexture, texgen_reflection, texture3D, texture_array, texture_buffer_object, texture_compression_bptc,
texture_compression_latc, texture_compression_rgtc, texture_compression_s3tc, texture_cube_map,
texture_edge_clamp, texture_env_add, texture_env_combine, texture_env_dot3, texture_filter_anisotropic,
texture_integer, texture_lod, texture_lod_bias, texture_mirror_clamp, texture_object, texture_rectangle,
texture_sRGB, texture_shared_exponent, texture_snorm, texture_swizzle, timer_query, transform_feedback,
vertex_array, vertex_array_bgra, vertex_attrib_64bit
GL_IBM_texture_mirrored_repeat
GL_KTX_buffer_region
GL_NV: blend_square, conditional_render, copy_depth_to_color, explicit_multisample, float_buffer, half_float,
primitive_restart, texgen_reflection, texture_barrier
GL_SGIS: generate_mipmap, texture_edge_clamp, texture_lod
GL_SUN_multi_draw_arrays
GL_WIN_swap_hint
WGL_EXT_swap_control
GLAD Windowed 1280x720 32 color 32 texture 60Hz Vsync NoSmoothLines
Outfox Engine: Legacy Joystick subsystem - Found 0 joysticks
Mode 0: 1366x768 24bpp 60Hz
Mode 1: 1366x768 16bpp 60Hz
Mode 2: 1360x768 24bpp 60Hz
Mode 3: 1360x768 16bpp 60Hz
Mode 4: 1280x768 24bpp 60Hz
Mode 5: 1280x768 16bpp 60Hz
Mode 6: 1280x720 24bpp 60Hz
Mode 7: 1280x720 16bpp 60Hz
Mode 8: 1024x768 24bpp 60Hz
Mode 9: 1024x768 16bpp 60Hz
Mode 10: 1024x600 24bpp 60Hz
Mode 11: 1024x600 16bpp 60Hz
Mode 12: 800x600 24bpp 60Hz
Mode 13: 800x600 16bpp 60Hz
Mode 14: 800x480 24bpp 60Hz
Mode 15: 800x480 16bpp 60Hz
Mode 16: 640x480 24bpp 60Hz
Mode 17: 640x480 16bpp 60Hz
WARNING: Selected theme ‘_fallback’ not found. Trying Theme preference default value ‘_fallback’.
WARNING: Theme preference defaults to ‘_fallback’, which cannot be used. Trying DefaultTheme preference ‘default’.
Mode 0: 1366x768 24bpp 60Hz
Mode 1: 1366x768 16bpp 60Hz
Mode 2: 1360x768 24bpp 60Hz
Mode 3: 1360x768 16bpp 60Hz
Mode 4: 1280x768 24bpp 60Hz
Mode 5: 1280x768 16bpp 60Hz
Mode 6: 1280x720 24bpp 60Hz
Mode 7: 1280x720 16bpp 60Hz
Mode 8: 1024x768 24bpp 60Hz
Mode 9: 1024x768 16bpp 60Hz
Mode 10: 1024x600 24bpp 60Hz
Mode 11: 1024x600 16bpp 60Hz
Mode 12: 800x600 24bpp 60Hz
Mode 13: 800x600 16bpp 60Hz
Mode 14: 800x480 24bpp 60Hz
Mode 15: 800x480 16bpp 60Hz
Mode 16: 640x480 24bpp 60Hz
Mode 17: 640x480 16bpp 60Hz
WARNING: Selected theme ‘_fallback’ not found. Trying Theme preference default value ‘_fallback’.
WARNING: Theme preference defaults to ‘_fallback’, which cannot be used. Trying DefaultTheme preference ‘default’.
Mixing 7969.343750 ahead in 45512 Mix() calls
Players joined: P1
Language: en
Current renderer: OpenGL
Theme: default

1 Like
#4

The timelog.txt is blank and this is the userlog.txt

Song file “/Songs/Dance Dance Revolution (PS3) (North America)/Rescue Me/Rescue Me.sm” has an unexpected value named “MENUCOLOR”.
Song file “/Songs/Dance Dance Revolution (PS3) (North America)/Rescue Me/Rescue Me.sm” has an unexpected value named “METERTYPE”.
Song file “/Songs/Dance Dance Revolution (PS3) (North America)/Rescue Me/Rescue Me.sm” has an unexpected value named “LISTSORT”.
Song “/Songs/Dance Dance Revolution Mario Mix (GameCube) (North America)/Where’s The Exit/” has no supported sim files.
Song file “” has no BPM segments, default provided.
While loading note data, there was an unmatched LongNote at beat 57.770832
Song “/Songs/Dance Dance Revolution X3 VS 2ndMIX (AC) (Japan)-Shared_Video_Pack/Go For The Top/” has no music file; guessing at 100.000000 seconds
Song “/Songs/Dance Dance Revolution X3 VS 2ndMIX (AC) (Japan)-Shared_Video_Pack/Go For The Top/” has no music; ignored.
Song “/Songs/Dance Dance Revolution X3 VS 2ndMIX (AC) (Japan)-Shared_Video_Pack/REVOLUTIONARY ADDICT/” has no music file; guessing at 100.000000 seconds
Song “/Songs/Dance Dance Revolution X3 VS 2ndMIX (AC) (Japan)-Shared_Video_Pack/REVOLUTIONARY ADDICT/” has no music; ignored.
Song “/Songs/Dance Dance Revolution X3 VS 2ndMIX (AC) (Japan)-Shared_Video_Pack/Ryouran Hit Chart/” has no music file; guessing at 100.000000 seconds
Song “/Songs/Dance Dance Revolution X3 VS 2ndMIX (AC) (Japan)-Shared_Video_Pack/Ryouran Hit Chart/” has no music; ignored.
Course file “/Courses/Default/Jupiter.crs” contains an invalid #METER string: “Medium”

1 Like
#5

Just wondering if the log files helped?

1 Like
#6

Sorry for the delay. I’ve forwarded the logs to the dev team but they’ve been busier than usual lately and also needed some days off due to personal circumstances. We’ll get back to you as soon as possible.

1 Like
#7

Thank you, no rush, I appreciate the help :blush: :+1:

1 Like
#8

I know the last reply was 17 days ago (1 month ago) and the devs are already checking the logs-but that was really common for me, I fixed it by uninstalling the game and reinstalling-had you tried that yet? Sorry if this reply was not needed.

#9

Hi, thanks, I will give that a go :blush: :+1:

Edit: I tried it but unfortunately there was no change.

#10

Hi, I just tried ‘OutFox-alpha-0.4.14.1HF-Win32-date-20220327’ and videos are still not showing :frowning_face: